What Information We Hold and Why
When you open an account, we collect the details you provide — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each deposit or withdrawal creates a transaction record tied to your account wallet. We also collect device and
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session data: the browser you use, your IP address, and the pages you visit. This helps us keep your account secure and show you content relevant to your region. We do not sell your personal data to third parties. Payment credentials — your bKash number, Nagad
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PIN flow, or Rocket account reference — are never stored in plain text on our servers. Retention periods vary by data type: account identity records are kept for as long as your account is active and for a period after closure as required by applicable law.
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Transaction logs follow the same rule. You can request a copy of the data we hold on you at any time through the account support channel. Availability of these rights depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.